Bad Service

So I took my vacuum cleaner to verimark and they had it fixed in exactly 7 days. Only to bring it home and see that there was a part missing. So I decided to phone the service cell numbers on there invoice only to be told that they did not take the part it should be at the store verimark alberton in this case. So I get back into my car with the entire unit back to alberton only to be told that they did not remove the part after a few calls they offered to order a part and advised that it would take 7 days. Hillarious right they have given me 3 months of warranty. Never mind the fact that I have to wait 7 days for another part. I was shocked to receive a call after complaining on verimark website that I can go fetch the part. NOW SERIOUSLY 8 TRIPS UP AND DOWN WHEN YOU HAD THE PART IN THE STORE ALREADY!!!! PATHETIC SERVICE.