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Amanda T

1 reviews | Active since May 2020

21 May 2020, 07:44

Bad Service

I purchased a Upright Genesis vacuum cleaner for Verimark online, they used the courier company Dawn Wing, Ive waited 2 weeks and I have not received my parcel. Verimark did not even send me a tracking number, I had to ask for one! and they didnt even bother to help speed up the process, after telling them the issues Ive been having with the couriers, Lack of communication from Verimark. I spent a good amount of money to only get very bad service!

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Replies (6)
Verimark
Verimark's reply21 May 2020, 08:58
Official
Dear    Amanda

Thank you for taking the time to raise your concern 

Our sincere apologies for the inconvenience caused in this regard. 

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist. 

Kind Regards
  Verimark team
   
AT
Amanda T's update22 May 2020, 09:47
Reviewer Update
ive now spoken to three people with this same issue. what if now i never get my Vaccum cleaner where will i get my money back! or even if i get my vacuum cleaner and it is damaged from god knows how many hands its now been through. please answer me this.
Verimark
Verimark's reply22 May 2020, 12:21
Official
Dear Amanda
Kindly provide us  with your  order  number to  investigate with our  sales  department  as to what happened then we will provide you with an update ASAP.
our sincere   apologies for any inconvenience caused 
kind regards
Verimark team
AT
Amanda T's update22 May 2020, 13:12
Reviewer Update
*** for Order #***
Verimark
Verimark's reply22 May 2020, 13:55
Official
Hi Amanda
Kindly  note  that the  order  is  already  on route to  be  delivered
Please see below waybill
 Dawn wing  will   contacts *** 
Waybill Summary DetailsWaybill Number : VM***


Waybill Status : MANIFESTED
From : JOHANNESBURG CENTRAL AREAS
 Waybill Date : 2020-05-12


Service : ECON
To : EAST LONDON REGIONAL AREASDetailed track and trace

EventLocationDateTimeAdditional Information
MANIFEST LOADED AT INHOUSE | JNB | 2020-05-12 | 15:15 | 
PARCEL ARRIVED AT DAWN WING | WRD | 2020-05-12 | 19:04 | 
PARCEL ARRIVED AT DAWN WING | WRD | 2020-05-12 | 19:21 | 
SHIPMENT SHIPPED FROM DEPOT | WRD | 2020-05-12 | 19:22 | 
SHIPMENT SHIPPED FROM DEPOT | ELS | 2020-05-18 | 10:51 | 
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on *** 
Kind Regards
Verimark team

AT
Amanda T's update22 May 2020, 15:00
Reviewer Update
Hi Thanks but this is usless information i could have tracked it myself. last infomation there is the 18th. its now the 22nd and i paid for my parcel on the 11th May.