Bad service.

I ordered two products online. I received only one in 3 days. two weeks later, I am still waiting for the second product. I have sent two emails and no response. when I called customer service, I was referred to Sales department. Sales department referred me to Patricia, who kept on telling me that she can not help because she does not have my information yet she did not even ask what my information was and then blocked me from calling. I have never received such bad customer service from all my years of online shopping. Staff are *********** and all of a sudden no one are able to deal with online orders.