1 reviews | Active since Feb 2015
Bad Service
I bought a iplay laptop December 2014 & am not happy with the quality of the laptop so I returned it, but got BAD SERVICE.<br> <br> The rep never explained to us we must return the laptop within 15 days for a refund, she never told us that we must make a copy of the slip, because the ink on the slip was not clear. She started giving us an attitude as if we printed the slip uncleary, telling us she cant see a thing on the slip thats not our problem, they must change the quality on the slips so it must stay on the slips, we kept our slip save, like all other important slips but this ones ink came off. We were not told if the laptop was used we cannot returned it, I need a clear explanation from Verimark, why cant we return used goods if you not happy, how will you know about your service if we dont complain I have the right to do so isnt it?????<br> <br> One thing that irritated me of the rep she just walked away while busy talking to her, that was damn rude of her, you dont treat customers like that. <br> <br>
Thank you for raising your concern on Hellopeter.
Our sincere apologies for the inconvenience caused in this regard, we will definitely address the matter with the applicable staff members.
With regards to your query relating to the Laptop, Verimark offers a 15 Day Money Back Guarantee should our customers not be satisfied with the product. Even though it's not standard practice for retailers to do this, nor is it compulsory, Verimark still offers this as an added service to our customers.
You purchased this unit in December 2014. Unfortunately we will not be able to assist with your request for a refund or exchange as the time elapsed since your purchase is almost two months.
However, as per our email correspondence we are happy we were able to assist in some way.
Verimark Team
Best regards,
Thank you for raising your concern on Hellopeter.
Our sincere apologies for the inconvenience caused in this regard, we will definitely address the matter with the applicable staff members.
With regards to your query relating to the Laptop, Verimark offers a 15 Day Money Back Guarantee should our customers not be satisfied with the product. Even though it's not standard practice for retailers to do this, nor is it compulsory, Verimark still offers this as an added service to our customers.
You purchased this unit in December 2014. Unfortunately we will not be able to assist with your request for a refund or exchange as the time elapsed since your purchase is almost two months.
However, as per our email correspondence we are happy we were able to assist in some way.
Verimark Team
Best regards,