1 reviews | Active since Dec 2016
Bad Service
<p>Been to Verimark at the chatsworth center to return my floorwiz mop,Only to be treated like a ******** the manager on duty had no customer s****s was rude and *********, with the guarantee that Verimark gives she insisted I could not return the mop even tho it was still under guarantee.After numerous emails till now nobody from Verimark store or head office bothered to get back to me or find out if my matter was resolved, very unprofessional behaviour really dissapointed!</p>
Dear Sham Seobaran,
Thank you for bringing your concern to our attention.
Verimark offers a one Year quality guarantee on the Butterfly Mop to be free from any material or manufacturing defects. Unfortunately this guarantee does not apply to wear and tear on consumable items like the sponge.
As per our telephone conversation, we would need to send the mop for a thorough assessment at our service center. Unfortunately without this assessment we would have to rely on the initial assessment done in the store. According to this assessment, the sponge is in need of replacement. As mentioned previously, this is a consumable item and wear and tear is not covered under guarantee.
The sponge can be purchased at any one of our Verimark outlets. Please visit the link for the closest Verimark store to you. https://www.verimark.co.za/contact-us/store-locator/
Please feel free to contact us for any further assistance.
Kind regards,
Verimark
Dear Sham Seobaran,
Thank you for bringing your concern to our attention.
Verimark offers a one Year quality guarantee on the Butterfly Mop to be free from any material or manufacturing defects. Unfortunately this guarantee does not apply to wear and tear on consumable items like the sponge.
As per our telephone conversation, we would need to send the mop for a thorough assessment at our service center. Unfortunately without this assessment we would have to rely on the initial assessment done in the store. According to this assessment, the sponge is in need of replacement. As mentioned previously, this is a consumable item and wear and tear is not covered under guarantee.
The sponge can be purchased at any one of our Verimark outlets. Please visit the link for the closest Verimark store to you. https://www.verimark.co.za/contact-us/store-locator/
Please feel free to contact us for any further assistance.
Kind regards,
Verimark