SVDV
Sam Van De Velde
1 reviews | Active since Jan 2022
04 Mar 2024, 17:51
Bad quality products
Good day, We have purchased a vacuum cleaner from your stores. 3 months ago the swivel part of the head broke apart, I then purchased a new head, and 3 months later the swivel on the head broke exactly the same way as the first head. I went back to your shop and was told there is no warranty on spare parts, and you are aware of this defect in your product. I will not pay for anymore heads. Intact I told the person in the shop I will never buy anything from verimark again and will also warn everyone against your poor quality products.
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Verimark's replyOfficial
05 Mar 2024, 07:26Verimark's reply05 Mar 2024, 07:26
Official
Verimark's replyOfficial
11 Mar 2024, 07:31 Dear Sam Van Velde
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to one of our Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to one of our Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team
Verimark's reply11 Mar 2024, 07:31
Official
Dear Sam Van Velde
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to one of our Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to one of our Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for repairs department
Kind regards
The Verimark team