TP
Theuns P

1 reviews | Active since Jan 2010

02 Feb 2018, 11:19

Bad quality product / factory flaw

I purchased a Hydrovac Plus at a Makro during the December holidays. I was really amazed by the suction power on this little unit. I must note unfortunately that the attachments seem quite cheap in comparison to the machine itself. I didn't mind this too much until recently when the hose came loose from the L-shaped tip where all the attachments fit into. On closer inspection it looks like these pieces were glued together. I am not sure if this is a factory defect or if a refurbished pipe was sold to me with a new vacuum. I sincerely hope I didn't pay for a new unit and received a refurbished one. Not really the sort of quality you would expect from a vacuum cleaner costing R1,999.

0
Replies (3)
Verimark
Verimark's reply02 Feb 2018, 13:49
Official

Dear Theuns

Thank you for bringing your concern to our attention.

As per our and telephone correspondence, we are happy we could resolve the matter for you.

Our sincere apologies for the inconvenience

Kind regards,

Verimark team

TP
Theuns P's update02 Feb 2018, 19:43
Reviewer Update
I was surprised to receive a call on the same day that I posted the complaint. It just shows the level of commitment that this company and staff has to keep their customers happy. Patricia took time to phone my local Verimark to ensure they have stock of the vacuum hose and it was replaced today. Thanks so much for your unbelievable efforts.
Verimark
Verimark's reply04 Feb 2018, 22:05
Official

Dear Theuns

Thank you taking the time to share your positive experience on Hello peter

This is the level service we strive to offer to all our valued customers

I am happy we were able to provide you with such great service

Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.

Kind regards

Verimark Team