bad quality and no customer service

i sent this email to verimark last week and no response:

Good Day

I purchased the Genesis Hydrovac Compact about a year ago, then last year October I sent it in for repair as the motor was making a sound. I waited more than a month to get it back. At blue route they didn’t call me to say it was ready so only in November when I followed up they said it had been ready for a while.

So now in May the vacuum now starts smoking, I left the vacuum at blue route as I don’t want the vacuum back as I don’t believe it should need to go in twice a few months apart after it had just been repaired. The sales person said that its out of guarantee that’s why I have to now pay. I understand that but my problem is that it was just fixed a few months ago and it should not now need to be fixed again. She said that someone must have used it without water that’s why it smokes, I told her that I have been using it more than a year now and my domestic knows how so why would we now use it without water?

Do these machines only work for a year? Your repair centre collected it from Blue route and sent me a quote of R550, I never responded to the sms yet but then I got a call from blue rout saying that the machine is back in the store. No one even called to confirm anything with me.