RN
Reegan N
1 reviews | Active since Jul 2011
10 Jun 2015, 12:27
BAD QUALITY
I Bought a Genesis Hydrovac from Game's Verimark about 2 years ago for about R1300. Last year, It stopped working so I took it in for repairs. They fixed it and this year around the same time, it broke down again.<br> Both times they said it is the motor, but only this year, they say I would need to pay R560.<br> How can this product be of so bad quality, I use that vacuum perhaps once a week so there isn't even any hectic usage.<br> This is absolutely ridiculous and a total *******. I must run around to fix it everytime and now on top of things, I would need to pay !!!!
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Verimark's replyOfficial
10 Jun 2015, 15:17Hello reegann,
Thank you for taking the time to raise your concern on Hellopeter.
The Hydrovac plus has a guarantee period of 2 years. In this guarantee period Verimark guarantees the product to be free from material or manufacturing defects. All that is required to validate this guarantee is a proof of purchase.
With regards to the repair conducted in February 2014, Verimark guaranteed this repair and the workmanship for a period of 1 year. Sadly this guarantee has lapsed and your Hydrovac Turbo is no longer in guarantee.
As discussed in our email correspondence, Verimark will gladly assist with the repair of your unit and have communicated this to our service center.
Kind regards,
Verimark Team
Thank you for taking the time to raise your concern on Hellopeter.
The Hydrovac plus has a guarantee period of 2 years. In this guarantee period Verimark guarantees the product to be free from material or manufacturing defects. All that is required to validate this guarantee is a proof of purchase.
With regards to the repair conducted in February 2014, Verimark guaranteed this repair and the workmanship for a period of 1 year. Sadly this guarantee has lapsed and your Hydrovac Turbo is no longer in guarantee.
As discussed in our email correspondence, Verimark will gladly assist with the repair of your unit and have communicated this to our service center.
Kind regards,
Verimark Team
Best regards,
Verimark's reply10 Jun 2015, 15:17
Official
Hello reegann,
Thank you for taking the time to raise your concern on Hellopeter.
The Hydrovac plus has a guarantee period of 2 years. In this guarantee period Verimark guarantees the product to be free from material or manufacturing defects. All that is required to validate this guarantee is a proof of purchase.
With regards to the repair conducted in February 2014, Verimark guaranteed this repair and the workmanship for a period of 1 year. Sadly this guarantee has lapsed and your Hydrovac Turbo is no longer in guarantee.
As discussed in our email correspondence, Verimark will gladly assist with the repair of your unit and have communicated this to our service center.
Kind regards,
Verimark Team
Thank you for taking the time to raise your concern on Hellopeter.
The Hydrovac plus has a guarantee period of 2 years. In this guarantee period Verimark guarantees the product to be free from material or manufacturing defects. All that is required to validate this guarantee is a proof of purchase.
With regards to the repair conducted in February 2014, Verimark guaranteed this repair and the workmanship for a period of 1 year. Sadly this guarantee has lapsed and your Hydrovac Turbo is no longer in guarantee.
As discussed in our email correspondence, Verimark will gladly assist with the repair of your unit and have communicated this to our service center.
Kind regards,
Verimark Team
Best regards,