JB
Johan B
1 reviews | Active since Dec 2017
11 Nov 2021, 10:49
BAD PRODUCT-GENESIS VACUUM CLEANER!
I bought a Genesis Duravac Commercial Vacuum cleaner from Makro Silver Lakes on 18 February 2021 for R2999-00.
When we initially started to use the machine it it appears to be top heavy and easily fell over.A week ago the one wheel broke off.The suction metallic pipe also worne out and I had to stick insulation tape over the clip to keep it in the highest clip.
When taking it back to Makro this morning they informed me that the warranty is only on the motor.
If you purcahse a commercial vacuum cleaner ,and at this price,you surely expect better quality.
Consumers be aware of the quality of this product!
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
11 Nov 2021, 11:01Dear Johan
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac Commercial , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac Commercial , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply11 Nov 2021, 11:01
Official
Dear Johan
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac Commercial , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac Commercial , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
JB
Johan B's updateReviewer Update
11 Nov 2021, 11:04Can you please explain to me why I should be further inconvenienced to now take it to a Verimark store.Why could Makro not help me?They did call the Verimark(Genesis) staff memeber and he just point blank informed me that he cannot assist.
JB
Johan B's update11 Nov 2021, 11:04
Reviewer Update
Can you please explain to me why I should be further inconvenienced to now take it to a Verimark store.Why could Makro not help me?They did call the Verimark(Genesis) staff memeber and he just point blank informed me that he cannot assist.
Verimark's replyOfficial
11 Nov 2021, 11:14Hi Johan
In order for us to resolve your matter without causing any further frustration, it is important that the unit be booked to our Verimark stand-alone store . please accept our sincere apologies for the disappointment and inconvenience caused.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
In order for us to resolve your matter without causing any further frustration, it is important that the unit be booked to our Verimark stand-alone store . please accept our sincere apologies for the disappointment and inconvenience caused.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply11 Nov 2021, 11:14
Official
Hi Johan
In order for us to resolve your matter without causing any further frustration, it is important that the unit be booked to our Verimark stand-alone store . please accept our sincere apologies for the disappointment and inconvenience caused.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
In order for us to resolve your matter without causing any further frustration, it is important that the unit be booked to our Verimark stand-alone store . please accept our sincere apologies for the disappointment and inconvenience caused.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
JB
Johan B's updateReviewer Update
11 Nov 2021, 11:17It is not acceptable that your point of sale in Makro does not take charge of complaints,why is that then a point of representation for breakages!
You can now collect it from me.
You can now collect it from me.
JB
Johan B's update11 Nov 2021, 11:17
Reviewer Update
It is not acceptable that your point of sale in Makro does not take charge of complaints,why is that then a point of representation for breakages!
You can now collect it from me.
You can now collect it from me.
Verimark's replyOfficial
30 Nov 2021, 13:17 Dear
Our sincere apologies for the inconvenience
All parts were allocated to our Verimark Emporium Store in
We are happy we could resolve the matter for you. Kind regards
Verimark team
Our sincere apologies for the inconvenience
All parts were allocated to our Verimark Emporium Store in
We are happy we could resolve the matter for you. Kind regards
Verimark team
Verimark's reply30 Nov 2021, 13:17
Official
Dear
Our sincere apologies for the inconvenience
All parts were allocated to our Verimark Emporium Store in
We are happy we could resolve the matter for you. Kind regards
Verimark team
Our sincere apologies for the inconvenience
All parts were allocated to our Verimark Emporium Store in
We are happy we could resolve the matter for you. Kind regards
Verimark team