BAD PRODUCT GENESIS COMMERCIAL VACUUM CLEANER

I lodge a complaint via Hellopeter on 11 November 2021,regarding my Genesis Commercial Vacuum Cleaner.I was instructed to hand it in at a Vewrimark Store,which I did on Saturday 13 November 2021. I sent the reference nu to Verimark on our HelloPeter response,and up to now no response.They said I should inform them so that Patricia the supervisor can take charge of it. I phoned this morning to find out what the situation is,asked to speak to the supervisor Patricia.Not at her desk and she will call back....I was further told that they have a 21 day turnaround time...... Why should I tolerate this after paying R3000 for a vacuum cleaner and now just no service/care