Bad customer service poor quality of goods

To whom it may concern<br> I received a genesis curler for my birthday as a gift i only used the curler 2 times ita been kept away in the cupboard when i took it out to use the 3rd time it stopped working its a new curler and its kept in its original packaging i have for less then 1 month when i returned it to the game store in pavillion the verimak manager refused to refund me o assist me she said i need proof of purchase i told her i got it as a birthday gift the box says 1 year guarantee she didn't wanna exchange it for a new either she was rude and arrogant she said i must fix the curler myself cause there is nothing she can do to help me. Im very disappointed in the way she handle the matter