PM
Phumla M
1 reviews | Active since Jan 2024
29 Jan 2026, 11:36
Bad customer service experience
Verimark Tygervalley has the rudest manager, that shouts and has a stinking attitude towards customers.
Very disappointed and annoyed
Helpful (0)
Replies (7)0
Replies (7)
Verimark's replyOfficial
29 Jan 2026, 12:01Good day Phumla,
Thank you for your feedback. We are very sorry to hear about your experience at our Tygervalley store. This is not the level of service we aim to provide, and we sincerely apologise for the way you were treated.
We take your comments very seriously and will look into this matter to ensure it does not happen again. If you would like, please feel free to contact us directly so we can discuss this further and work to resolve the issue.
Kind regards,
The Verimark team
The Verimark team
Verimark's reply29 Jan 2026, 12:01
Official
Good day Phumla,
Thank you for your feedback. We are very sorry to hear about your experience at our Tygervalley store. This is not the level of service we aim to provide, and we sincerely apologise for the way you were treated.
We take your comments very seriously and will look into this matter to ensure it does not happen again. If you would like, please feel free to contact us directly so we can discuss this further and work to resolve the issue.
Kind regards,
The Verimark team
The Verimark team
PM
Phumla M's updateReviewer Update
29 Jan 2026, 13:54Can you kindly provide me with the contact number.
PM
Phumla M's update29 Jan 2026, 13:54
Reviewer Update
Can you kindly provide me with the contact number.
Verimark's replyOfficial
29 Jan 2026, 13:59Good day Phumla,
Please note that this site does not display all contact number digits. Kindly visit our website, then select Contact Us to view our full contact details.
Thank you.
Verimark's reply29 Jan 2026, 13:59
Official
Good day Phumla,
Please note that this site does not display all contact number digits. Kindly visit our website, then select Contact Us to view our full contact details.
Thank you.
Verimark's replyOfficial
29 Jan 2026, 15:19Yes
Verimark's reply29 Jan 2026, 15:19
Official
Yes
Verimark's replyOfficial
30 Jan 2026, 11:05Dear Phumla,
We are pleased to inform you that the refund documents have been submitted to PayJustNow (PJN). We are currently waiting for them to send us the confirmation.
Kindly let us know once you have received the confirmation.
Regards,
The Verimark Team
The Verimark Team
Verimark's reply30 Jan 2026, 11:05
Official
Dear Phumla,
We are pleased to inform you that the refund documents have been submitted to PayJustNow (PJN). We are currently waiting for them to send us the confirmation.
Kindly let us know once you have received the confirmation.
Regards,
The Verimark Team
The Verimark Team
PM
Phumla M's updateReviewer Update
30 Jan 2026, 14:42Thank you for escalating my matter and I hope the rude sales person (manager) was reprimanded for his behavior.
They have cancelled the order and recieved the refund.
They have cancelled the order and recieved the refund.
PM
Phumla M's update30 Jan 2026, 14:42
Reviewer Update
Thank you for escalating my matter and I hope the rude sales person (manager) was reprimanded for his behavior.
They have cancelled the order and recieved the refund.
They have cancelled the order and recieved the refund.
Verimark's replyOfficial
30 Jan 2026, 14:47Good day Phumla,
Thank you for your response and for the update.
We are pleased to note that the order has been cancelled and that you have received your refund.
Please be assured that the matter regarding the staff member has been addressed internally in line with our disciplinary processes. We sincerely apologise for the experience you encountered, as this is not the level of service we strive to provide.
Thank you for bringing this matter to our attention and for allowing us the opportunity to resolve it.
Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply30 Jan 2026, 14:47
Official
Good day Phumla,
Thank you for your response and for the update.
We are pleased to note that the order has been cancelled and that you have received your refund.
Please be assured that the matter regarding the staff member has been addressed internally in line with our disciplinary processes. We sincerely apologise for the experience you encountered, as this is not the level of service we strive to provide.
Thank you for bringing this matter to our attention and for allowing us the opportunity to resolve it.
Kind regards,
The Verimark Team
The Verimark Team