MT
Mafagahlele T
1 reviews | Active since Sept 2022
25 Mar 2024, 07:28
Bad bad bad shop.... And terrible products
Bought an iron in November and it stopped working in January then took it in for repairs after 21 days it was still not fixed then they handed me a broken iron already which i returned later on then they gave me a new one which now is not working properly still because it trips electricity at home😱😱😱😭 i had trusted verimark so much n apparently refund is impossible at this stage...... I logged a complain last week no one attended to it still😢 all this happened at mall of the north verimark by the way
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Replies (2)
Verimark's replyOfficial
25 Mar 2024, 07:35Verimark's reply25 Mar 2024, 07:35
Official
Verimark's replyOfficial
25 Mar 2024, 15:54 Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
Verimark's reply25 Mar 2024, 15:54
Official
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
15 Day money back guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o be Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.