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heleen K

1 reviews | Active since Jan 2024

31 Jan 2024, 13:49

BAD AFTER SERVICE AT VERIMARK

I bought a Genesis TurboVac cordless vacuum cleaner.After using it twice the locking catch of the polish roller broke and also the polish roller was not turning anymore.I bought it online as there is no verimark store in Port Alfred where I live. I sent it with my sister to the verimark shop in The Mall Of Africa.From there it was sent to be repaired After it was repaired I had to pay the courier cost of R230.00 for it to be delivered to Port Alfred.However when testing the vacuum cleaner the locking catch was replaced but the polishing roller still was not working!! And now I have to pay the courier cost again to send it back and again to be able to receive it back in Port Alfred!!That will be R230 X 2 +R230 =R690. I paid R1,499 for the vacuum cleaner and with all the courier costs it will be R1499+ 690= R2189 !!! Really this is bad after sale service and I am super disappointed and frustrated.

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Replies (2)
Verimark
Verimark's reply31 Jan 2024, 14:02
Official
Dear Heleen    Thank you for taking the time to raise your concern 
Our sincere apologies for the inconvenience caused in this regard. 
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist. 
Kind Regards
Verimark team  
Verimark
Verimark's reply01 Feb 2024, 09:13
Official
 Dear HeleenThank you for informing us of your disappointing experience with a recent repair of your Genesis vacuum cleaner,   please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. 

Please take the product to Pick n Pay Port -Alfred we have a Verimark assistant her name is Jadine she will arrange for the unit to be sent to our local service centre agent so that we can ascertain what the problem is. Once received you will given feedback regarding your machine we can give you feedback regarding your query.

We appreciate the trouble you caused in bringing this matter to our attention.  Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. 

If you require further information do not hesitate to contact us directly.  

Regards
The Verimark team