Avoid this company

This is an abridged version of my unfortunate experience. I purchased a Genesis vacuum. After about a year's use the belt snapped and I purchased a replacement from their branch at Kloppers PE. It lasted about 3 weeks and I bought another.

The staff suggested I contact their Customer Care as they had received many complaints about these belts.

The call went unanswered (it was a weekend so no biggie) I posted a message on their website. I was contacted by e-mail (I keep record of all such correspondence but I will withhold the name of the person who contacted me) He was not at all helpful, very defensive and stonewalled me. One claim (in the many e-mails between us) that he made was the replacement belts are all original parts supp**** by the manufacture.

He tuned out not to be representing Customer Care but was from their Sales division. No wonder he had no clue how to handle a complaint. He then suggested I call Customer Care but by then I'd had enough of his/their nonsense.

Now the interesting part. When enquiring about these belts at a different in store branch (PnP William Moffet) my wife was informed they do not carry spare belts but they were available at Cash Crusaders.

So much for his boastful product knowledge.

Needless to say, I will now avoid Verimark.