Appalling customer service.

Good afternoon

I've purchased a racing car for my son before Christmas, he played with it twice and then the car stopped working. I returned the car to Verimark in Hemingway's mall east London, and was told that there was no warranty on toys because of the nature of children. After complaining I was told that I would get another car, however there was no stock available in the country. 2 months later I was contacted to come and get the new car, I told the lady that I will pick it up as soon as I have a chance, two weeks has passed and I went to the store for the new car and was told that my time window for collecting a new car has now passed and I can no longer get a replacement and I unfortunately lost the R800 I've spent on the car. This is shocking service from Verimark if this is indeed your policy and poor customer service from your in store consultant at Hemmingways mall. Whatever happened to "guaranteed satisfaction or your money back"