Appaling service from Verimak

I had bought the Genesis steam iron last year July. When I bought the iron I was told that it comes with a 2 year replacement guarantee. My iron is faulty so I took it in today to the Pavillion branch. Then I was told that they don't replace it , They will have to have it accessed and then come back to me. So i must stay without an iron until they check it. Spent more than an hour in store , speaking to numerous customer service consultants which was off no use. Verimak needs to really train their staff so that they can inform customers of their correct information. If i had know this was their procedure then I would have never bought the iron.