Angry and fed up

<p>My father bought a genesis steam mop at Game Store Parow centre on the 21 June 2016. He bought it on his Game Store account. In December 2016 the mop just ceased to work not producing any steam. The red light goes on but not the blue one. My father bought the mop for me for my birthday and gave me the slip, i was ****** of all my position in november 2016 where the slip of the mop was in my wallet in my handbag.</p> <p>I sent an email to ********** and a lady by the name of faith from game store parow centre called and left a message for me to call her back. I was also contacted by a guy call Daniel from the number ********** 400, on 02 febuary 2017, i was unavialable and could not answer.I then called back and spoke to this man advising him of the situation, that the steam mop is under gurantee and that the slip is lost but my father bought it on his account. he advised me that i can come in to the store with my father's card and they will be abale to can pull the report and book it in for repaires. He tolsd me that he will not be working that weekend and that i should come see Andre at Game store parow centre where my father bought the mop. I asked him does my father have to be with seeing that its on his account, he said no.</p> <p>I got the store on the 11 febuary 2017 waited at customer service for almost an half an hour before someone of Verimark came to the desk. They told me that Faith the woman that left me a message has resigned and is no longer working there, i then advised of daniel and no one seem to know who this person is. they sent me to the credit department at the back of the store, where the lady working there almost laughed at me as she does not no this person and the information he gave me was incorrect. she advised me that i will have to bring my father the account holder to the store so that he can speak to someone at the head office and pass security so that they can print out the date he made the purchase on his account for the steam mop and then they can send it for repairs. On the 18 Febuary 2017 i went back to Game store parow centre with my father the account holder to get the steam mop booked in for repairs. We manage to get a statement of the when the steam mop was purchased. We took it to the front to Customer services to have it booked in for repairs, yet again almost anouther half hour wwe had to wait for a Verimark assistant. Assisant by the name of Randy came and she spoke to her ref for almost 10 mins on the phone, asked me if we want the mop to be repaired or if i want a new one. i told her if they can give us a new one i will not say no. She then got off the phone and told my father and i that she can not book the steqam mop in for repairs as we need to take it straight to Verimark in N1 city mall. Then my father i were furious, she advised that whatever verimark product we purchase needs to go back to them and she will get into trouble if Game store sends the steam mop for repairs. She did not test the product nothing she was very unhelpful shouting at us that there is nothing she can do, we just have to take it to a Verimark, DONE. We the proceeded to go to N1 City mall the same day on the 18 Febuary 2017 to take the mop in as we need the steam mop fixed. We were helped by a guy named lesley at Verimark N1 City , they advised us that the technicain will come in the sunday 19 febuary 2017 and they'll book it in.They took the documentation that game gave us and took the steam mop. Now for Verimark to call me again to advise that they will not fix it without the original proiof of purchase. This steam mop cost 1399.00 and is still well within gurantee but one seems to want to assist. I will be taking this to the OMBUDSMAN soon as we have now been sent from pillar to post and not game store nor verimark is assisting. This is a hugh ******* he is paying for something that no one wants to fix. I will never purchuse a Verimark product ever again and will never shop at game again .</p> <p> </p> <p> </p> <p>Angry And Fedup</p> <p> </p> <p> </p>