All I wanted was a Turbobrush

Absolutely abhorrent customer service.

I enquired on Facebook messenger about a turbobrush for the Bissell Proheat All Rounder, and I was told that they no longer stock the machine so therefore they have no stock of the spare parts. Nothing wrong with that response, as this is a discontinued product, it's understandable that they no longer sell the spares. But then I mentioned that Bissell Algeria and Bissell Australia still has this particular turbobrush, and I enquired if Verimark can order one for me via those outlets. Verimark told me that I need to order one directly from the supplier. However, instead of giving me the email address of the supplier, Verimark gave me the address of their official website. Confused as to I'm meant to do on the web page, I told them the site doesn't list the particular turbobrush I'm looking for and that it would be more beneficial if Verimark could simply source the item for me and I could pay for it in store. I was then given a link to the Bissell international website for "further assistance". Confused again as to what I'm supposed to do on the Bissell website, I told Verimark that Bissell Australia still stocks the turbobrush I'm looking for, I even included a screenshot, but I don't know how to purchase directly from the site (as there's no "add to basket/cart" option). Verimark very bluntly told me that they don't have stock and "hence the reason" I was told to contact the supplier.

So me, a normal customer/retailer, whose never delt with Bissell before or purchased from them directly, has to source the item myself, as opposed to Verimark who deals with Bissell suppliers all the time (they're always stocking their vacuum cleaners and cleaning formula's). Absolutely vile customer service. Are you seriously that lazy that you can't even source an item as simple as a turbobrush for you consumers??! Despicable!

Needless to say, I managed to find a retailer in the UK that stocks this turbobrush, but at an inflated price. So not only am going to pay double the amount I would've paid (had I got it through Verimark), but I'll also need to pay import and duty fees on a simple turbobrush!!

Disgusting service. Dealing with Verimark has left a very bitter taste in my mouth, needless to say I will never ask them for assistance again. Their customer service sucks, and the way they conduct business is ****. (They may as well have told me to "get lost, and find your turbobrush yourself" - except they did it in a more "cleaned up and polished" way with that typical generic customer service language)

Final words: Customer service is NOT Verimark's number 1 priority, their priority is only to sell items. (You go in, you buy your products, you leave and don't bother them again - because if you do, you'll receive appalling customer service)

Avoid Verimark like the plague!