Abysmal Verimark Service over and over again.

I have purchased three different vacuum cleaners from Verimark in the last year, all three of which broke within the first month of use. Repairs were done to the first machine (this took a month), that one then broke again. I asked for a replacement machine. The replacement machine then broke within a month. I returned it and chose a different model vacuum. This one also broke within two months. I returned the vacuum to the store once again. It was repaired. I was informed I could collect the repaired machine. It was retuend to me in a sealed box. However the pipes and accessories that were left with the machine were not returned. I called the store all of yesterday 22/1 and received a message saying the extension is unavailable every time. I eventually called Verimark Customer Care who also tried to call their store with the same result. I was promised they would get the store to call me back. I am still waiting a full 36 hours later. I called the store again today, same message. I called Verimark Call Centre, expalined my problem, got put through to another extension that said they were not available. I called the call centre back and got cut off twice. Proudly South African?????? I think not. Absolutely abysmal service and the sad thing is even a review of this poor nature won't have any impact. We are all trying to do our jobs and contribute to the economy. We do not have time to run around begging so called "well known" companies to do theirs!!!!