LC
Lindsay C
1 reviews | Active since Dec 2020
15 Dec 2020, 21:53
Absolutely no Verimark Concern for Customers
I purchased a turbovac from Verimark at the Mall in George. After a month it stopped working and exchanged it, no problem. Now, just over a year (13 months) the battery packed up. I wrote 2 emails to them via the Verimark website. No reply. I then wrote 2 emails to Verimark George. Again no reply. What kind of organisation in the retail sector treats it's customers like that. Makes sure that I will never buy Verimark again and will advise everybody to do the same. Shameful
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Replies (2)
Verimark's replyOfficial
16 Dec 2020, 07:35Verimark's reply16 Dec 2020, 07:35
Official
Verimark's replyOfficial
18 Dec 2020, 11:53Dear Lindsay
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Verimark's reply18 Dec 2020, 11:53
Official
Dear Lindsay
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team