Absolutely Atrocious, Unreliable Products and Service

I purchased a genesis hydro vac compact from Game Mall of Africa, the motor on the vacuum stopped working while in the warranty period, I took it to verimark Mall of Africa, took 3 weeks to come back from repairs, after receiving it the motor was still not working took it back to the store and was told to take it to game because I bought it from them initially. Took it to game and was referred to the verimark rep instore, the following are my issues: *Verimark takes no responsibility for products that aren't working, your process is absolutely poor and flawed, you sent me an item that is not working back, did you think about the inconvenience the customer has to go through such as petrol expenses to go back and forth from your store to store *Your staff are unempathetic and unprofessional - my son is asthmatic, I've been without a vacuum for 4 weeks due to the unreliability of your product and your policy says it takes 21 days to fix, I was patient and waited only to get a machine that is excellently polished but not fixed, while this is happening I am also due to go in for major surgery 2 days which means that I need my vacuum to be in order for the family to utilize before I am on 6 weeks bed rest, further to this when I explain all this to the lady who is the verimark rep/manager at the game store all I hear is process and procedure - she frustrated us so badly that I had to explain to her that I am sick I cannot be here explaining things to you that has nothing to do with you because your business process is flawed, she even went as far as assuming that I am pregnant when I'm actually sick and I had to explain to her that I'm not pregnant I'm sick- this entire experience with verimark was absolutely disgusting the manner in which you treat people is sickening your after service is awful yet your reps are ever so ready to sell dreams to people...Please rethink your customer value proposition because your customer service is not flawed it is broken!