Absolutely ABHORRENT SERVICE! Verimark’s Customer Service DISGUSTING.

I had bought a Verimark Big Green vacuum cleaner from Makro in March 2012 and the machine was faulty. We had returned the machine to the Makro outlet (but it was all to be taken care of by Verimark employee Erison, who was stationed at the Makro in question.

I was given a “refurbished” machine to use for the time being while the matter of my vacuum cleaner was being resolved - with it being sent for repairs.

However, I was taken for a ride and the Verimark employees said that they had LOST my original machine and that it was Makro’s fault, when in fact it was Verimark’s fault. A tedious back and forth between home and Makro became the order of the subsequent months & years. There has been a lot of blame shifting, with Verimark refusing to take responsibility for *****ing up and losing my machine, leading to them leaving me with a “refurbished”, second-hand machine.

After seeing how Verimark speaks so highly of themselves infomercial after infomercial, it is simply SHAMEFUL to know that this company does not know how to put their money where their mouths are.

It will be a full EIGHT YEARS in a couple of weeks since this unpleasant experience commenced. No one agrees to help me, inasmuch as the Makro staff try to help, they cannot help as far as they wish to because the problem lies with Verimark - who blatantly refuse to help.

Calls to call centers have been made, with some calls yielding some form of progress - only for them to come to no fruition - and with some calls bearing THE RUDEST CONSULTANTS.

I just want this matter to be resolved . I am tired of being stuck with a faulty “refurbished” vacuum cleaner. VERIMARK, JUST GIVE ME MY MONEY. I HAVE WAITED ALMOST A DECADE, SHAME ON YOU!

I will definitely not be recommending Verimark to anyone. In fact, I will ensure that customers know that they are dealing with a disgusting Company with disgusting service.