6 in 1 chance of any resolution

On 1 March 2021 my husband returned a faulty 6 in 1 can opener to your Rosebank Mall Branch, and received a repair slip number and promise that Shaadia would revert. Needless to say we never heard from him again. On 20 August 2021 my husband spoke to Mzwandile, who was unable to find it at all, and despite undertaking to do something, to establish its whereabouts nothing was done and once again we heard nothing further. On 27 August 2021, my husband again visited the store and Paloma found the opener that had just left lying around. She similarly promised she would attend to this. I have still heard nothing, it is 5 months down the line and it has not been replaced nor have I been offered any refund.