1 year quality guarantee forfeit in 6 months

Item: Verimark
Rating: 1
Author: Malefo M

I bought floor wiz mop at game lephalale early March and all along wasn't using de mop, at the mid July I wanted to use it and I found out is damaged. I went back to the store and the verimark sales person was refusing to exchange for me saying is not covered, until I threatened to call verimark and she csaid she gonna call her regional manager which they ended up exchanging for me. 6 months down the line the mop started not pull up and I went to store on the 16/01/21 to report and the lady refused to exchange for me saying the head is not covered by the guarantee, is only bucket that was covered. And she said it's their policy and I called head office spoke to suzan who told me about warranty and guarantee and the terms and conditions which was not explained to me. She promised to tell her manage to call me, till now never received a call.

Helpful (0)

Replies (2)

Verimark's replyOfficial

18 Jan 2021, 19:39

Dear Malefo

Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Spin Tech Mop , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.

Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store

Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?

We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.

If you require further information or assistance, please do not hesitate to contact us directly.

Kind regards
Verimark team

Verimark's reply18 Jan 2021, 19:39

Official

Verimark's replyOfficial

18 Jan 2021, 19:41

Dear Malefo

Please see below guideline as I also abide by Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee

Proof of purchase required.
This is a satisfactory guarantee we offer our customer.
When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline was missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)

Repairs

Within 6 months from purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer has the option of Repair, Exchange or Refund.
In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
Outside the first 6 months from purchase date but within the guarantee period
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer only has the option of Repair.
The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.

If you require further information or assistance, please do not hesitate to contact us directly.

Kind regards
Verimark team

Verimark's reply18 Jan 2021, 19:41

Official

Dear Malefo

Please see below guideline as I also abide by Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee

Proof of purchase required.
This is a satisfactory guarantee we offer our customer.
When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline was missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)

Repairs

Within 6 months from purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer has the option of Repair, Exchange or Refund.
In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
Outside the first 6 months from purchase date but within the guarantee period
Receipt is required for proof of guarantee
Technical assessment to be done.
Customer only has the option of Repair.
The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.

If you require further information or assistance, please do not hesitate to contact us directly.

Kind regards
Verimark team