Your Customer Service is bad

In response to your Hellopeter reply. If your call centre agents are gonna call more than once a month or I receive frequent sms' a month, that is harrassment. You guys keep calling a lot & sending several sms' in one month cause you want is sulk money from us through that. Does the Council also say you must operate in that way?<br> Before you tell me to fami****ise myself with the information on the council website, you should be teaching your call centre agents & equipping them on how to answer client questions and they should know what the company policies & procedures are. I asked your call centre agent why I had to pay for that email & they failed to explain to me why, hence I mentioned it on hellopeter.<br> The delays between your staff & me getting the letter should not be made my problem. If I call your contact centre & they keep telling me we are sending it now & not telling me what is going on/ what process is to be followed that also is not good business practise. & yes I will go on the public forum & write about your **** service if it is ****py & will compliment it if its excellent. Amazing how when I went to that public forum the letter was sent to me in a snap of a finger