1 reviews | Active since Nov 2016
Worst Service I have received in my entire life
<p>I am so frustrated with VeriCred. I have been trying to contact their offices on ********** for the past month to make payment arrangements on my RCS Loan account that has been handed over to them, without any success. I am wanting to settle this account ASAP as this is influencing my credit record. At this moment it has negatively influenced my credit record even more due to lack of service from their offices! How do you expect me to pay my account if I cant even get a hold of you? RCS you need to find other debt collectors, honestly!!!! You will be seeing high bad debt figures at year end and it will just increase year-on-year with these people! Your clients cannot pay if they don't even know how much to pay, where to pay or which reference to use!</p> <p> </p> <p>Today I contacted your offices (RCS) and the lady that answered transferred me to MSC, whereafter that lady, once again gave me another number to contact VeriCred. The number I contacted was ********** , the lady I spoke to was Nellie and surprise, surprise she could not help me as this branch ( ********** ) is dealing with my account! I explained my problem and frustration and she said she will ask a supervisor to contact me. I am not sure when or even if this will happen, but I do think your service (VeriCred) is the worst I have experienced in my life.</p> <p> </p> <p>I expect your office to contact me, ASAP, as I am not wasting anymore time.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Good day Y MOSS, thank you for your report. We have subsequently investigated in this regard. Our client blacklisted you prior to handover due to non-payment by you. The account was then handed over for collection in October 2016. Our records clearly reflect that VeriCred endeavoured to contact you on several occasions to no avail, as the phone went to voicemail. In addition, numerous sms's were also sent out to the very same mobile number that is quoted by you on this forum. These sms's also clearly stated the direct contact number of the branch dealing with your account. When you called in on 01 November 2016 to Head Office, you were duly informed of the relevant branch dealing with your account AND that they will contact you. We have on record that, contrary to your allegations on a public forum, you were indeed called by that very same branch on the very same day, i.e. 1 November 2016. A discount settlement was even offered which you accepted and promised to pay your overdue account on 30 November 2016. Please note that your credit record can and will only be updated by our client once the outstanding account is repaid in full, inclusive of the legal collection fees accrued in the collection process. Please be guided accordingly.
Kind regards,
VERICRED COLLECTIONS (PTY) LTD
Good day Y MOSS, thank you for your report. We have subsequently investigated in this regard. Our client blacklisted you prior to handover due to non-payment by you. The account was then handed over for collection in October 2016. Our records clearly reflect that VeriCred endeavoured to contact you on several occasions to no avail, as the phone went to voicemail. In addition, numerous sms's were also sent out to the very same mobile number that is quoted by you on this forum. These sms's also clearly stated the direct contact number of the branch dealing with your account. When you called in on 01 November 2016 to Head Office, you were duly informed of the relevant branch dealing with your account AND that they will contact you. We have on record that, contrary to your allegations on a public forum, you were indeed called by that very same branch on the very same day, i.e. 1 November 2016. A discount settlement was even offered which you accepted and promised to pay your overdue account on 30 November 2016. Please note that your credit record can and will only be updated by our client once the outstanding account is repaid in full, inclusive of the legal collection fees accrued in the collection process. Please be guided accordingly.
Kind regards,
VERICRED COLLECTIONS (PTY) LTD