WORST SERVICE EVER

This review is for vericred collections. I contacted the customer care line *** and was transferred to *** and spoke to a lady by the name of Pendolo, i'm not even sure if that's correct because she didn't even want to repeat the name when i asked her.... so i asked her about the status of my account, as she was explaining i asked if she could send me what's she's seeing on her side and explain all the interest she's referring to. She kept speaking over me and told me it will be extra costs to send me a statement every month and again i advised i don't want a statement every month. I just need to know what's the status of my account, as I HAVE NEVER received any correspondence from them and i don't even know whats owing, i'm just paying. She hung up the phone on me immediately when i requested to speak to someone senior"Team Leader". I called again and they kept hanging up my calls and then i tried the *** number again and was transferred to Bonolo and i requested to speak to someone senior and she said the Team Leader is not in today and gave me a number for the main Head Office she said *** which just goes straight to voicemail. I called again and BONOLO answered again and i explained to her that the number she gave me goes to voice mail. she insisted in helping me regards to my concerns. I gave her my ID number and whilst doing so i asked for her surname. She pronounced it as Mabelani and when asked to spell it she said it "Balena", but you could hear how hesitant she was giving me the spelling and kept quiet for a while. I believe this was the same lady i spoke to previously and if so i need someone senior to contact me ASAP, because i will not tolerate such disrespect. especially when you guys say i owe you but can't even explain what are the interests and how they are accumulated. what's worse is that i don't even know anything about the status of my account. i had to be the one calling in regards to that.........