Worst Service Ever

ID no: *** 08 4<br> *** ***4 1<br> <br> I had my account settled with this company (VERICRED - ***), now I wanted a clearance / paid-up letter, I was told by Dexter that I have to pay R30.00 for that of which I did 2 weeks &amp; he confirmed that the amount was received and it reflects on their system he promised to call me back but HE NEVER DID AS USUAL.<br> <br> Today when I called I spoke to a lady who never even introduced herself I told what I need, she checked and the system and she told me that now I have to pay R120.00 for that letter. I explained to her what transpired previously but she said I was miss informed and its either I pay this amount or I forget.<br> I told her that i'm no longer interested and I need my R30.00 back she said 'very rudely that \she never took my money\" why I'm asking her about it. I asked to speak to the manager or supervisor and she simply hung-up.<br> <br> THIS IS THE WORST SERVICE I'VE EVER EXPERIENCED AND ITS EMBARRASSING THAT AT THIS AGE WE STILL HAVE IDIOTS LIKE HER AND IRRESPONSIBLE PEOPLE LIKE DEXTER WHOM LIE LIKE THIS OR IS IT BECAUSE I'M BLACK THATS WHY MAYBE I'M GIVEN SUCH TERRIBLE SERVICE??? "