YM
Yolanda M
1 reviews | Active since Jan 2022
22 Jan 2022, 09:19
Worse service ever
I have been getting the worse service ever from these people, they don't reply to emails and they don't answer calls and it's frustrating to go through this as a student. I cleared my TUT debt and sent proof of payment but nobody rep**** to the email. Yesterday a lady from vericred called me and I explained that the debt has been paid but she said my debt has increased by R43 because I was being charged for the call. I explained to this lady that when she called me the debt has been paid up already then she gave me an email address that does not work. Please assist me with clearing this as I need to register this semester.
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Replies (2)
VeriCred Collections's replyOfficial
24 Jan 2022, 13:50Hello YOLANDA M*******, thank you for your report.
Pleae note that the payment was only updated today 24/01/2022 on your overdue account that was handed over for collection. It is now repaid and the relevant supervisor has corresponded already with you today via email to the same email address you use here. There is also no extra charges or any extra increase of R43 as you allege.
Be that as it may, we will forward the correspondence yet again to yourself using the same email address.
REgards.
Pleae note that the payment was only updated today 24/01/2022 on your overdue account that was handed over for collection. It is now repaid and the relevant supervisor has corresponded already with you today via email to the same email address you use here. There is also no extra charges or any extra increase of R43 as you allege.
Be that as it may, we will forward the correspondence yet again to yourself using the same email address.
REgards.
VeriCred Collections's reply24 Jan 2022, 13:50
Official
Hello YOLANDA M*******, thank you for your report.
Pleae note that the payment was only updated today 24/01/2022 on your overdue account that was handed over for collection. It is now repaid and the relevant supervisor has corresponded already with you today via email to the same email address you use here. There is also no extra charges or any extra increase of R43 as you allege.
Be that as it may, we will forward the correspondence yet again to yourself using the same email address.
REgards.
Pleae note that the payment was only updated today 24/01/2022 on your overdue account that was handed over for collection. It is now repaid and the relevant supervisor has corresponded already with you today via email to the same email address you use here. There is also no extra charges or any extra increase of R43 as you allege.
Be that as it may, we will forward the correspondence yet again to yourself using the same email address.
REgards.
YM
Yolanda M's updateReviewer Update
24 Jan 2022, 16:44 I can confirm that I received both a statement and letter confirming that I've paid and there's no phone charge added as your consultant said I'll be charged after she called on Friday. Thank you so much for assisting me.
YM
Yolanda M's update24 Jan 2022, 16:44
Reviewer Update
I can confirm that I received both a statement and letter confirming that I've paid and there's no phone charge added as your consultant said I'll be charged after she called on Friday. Thank you so much for assisting me.