Vericred - Unprofessional not to be trusted

I paid up my Old Mutual loan to Vericred. They informed me that after the payment reflects on their side I would receive a paid up letter. About 1 day after making the payment they confirmed that they had received the payment and that my paid up letter will be emailed to me. Its been almost 3 weeks since I have made my payment and I have not received my paid up letter.

I have contacted the Vericred Supervisor countless times, I have emailed her almost 3 times a day and she never responds. I have called Vericred and all the consultants say they cant help me except the supervisor Lendiwe. When they do transfer the calls to her, she never accepts my call. At times they tell me she is on lunch apparently her lunch is from 12 - 2pm ( 2 hours of lunch, so much time to eat, yet no time to assist your clients)

I have tried again to contact the supervisor at Vericred ( Lendiwe) but I have been informed she is now on leave. The previous week she was also on leave, does she work at all?

When Vericred wanted their money they would call almost 3 times a day 5 days a week. Now that I have paid my account and need a paid up letter they avoid all forms of communication with me.

They have informed me that Old Mutual is the one who should send me a paid up letter, I went to the Old Mutual offices and they informed me that what Vericred said is not true and that they are responsible to give me a paid up letter, not only this but Old Mutual informed me Vericred has not informed them that I have paid up my Old Mutual account as they have not updated this information on their side - very strange.

I am deeply disappointed at the type of service from Vericred. They are not honest.

I am still waiting for my paid up letter as I need it URGENTLY