CJ
Candice J
1 reviews | Active since Jun 2019
07 Jun 2019, 14:29
VERICRED SUCKS
They are rude! I am still waiting for my settlement letter, but they had no issues with bombarding me with phone calls to get money from me. I spoke to a lady by the name of BRIDGETTE. She was absolutely RUDE to me. She insisted that I do a debit order even after I said I was uncomfortable doing it. She then shouted at me when I tried to make a payment arrangement with her. She's not the only one though. I have never had a good experience with vericred.
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VeriCred Collections's replyOfficial
07 Jun 2019, 16:22Good afternoon Candicejacobs1, thank you for your report. Further to the comments of us that "SUCKS", we have subsequently investigated in this regard. Fortunately our calls are recorded and your claims were found to be unfounded, and untrue. There is no record of a settlement letter request. Be that as it may, your outstanding and overdue account was handed over for collection already in October 2016. To date you have merely made EIGHT (8) payments over a period of 32 months (i.e.2 years and 8 months time.The agent was in no way 'rude' as is being alleged and merely suggested a debit order which will be more convenient for you than the sporadic, irregular payments you make. A debit order agreement is your choice and not compulsory. We also note that you have skipped payment for a total of 18 months since 2017, the last payment evident on your account is 4 months ago in February. It will thus be in your own interest to conclude payment arrangements as a matter of urgency and strictly adhere by making regular monthly payments to your account. Thank you. VeriCred Collections (Pty) Ltd
VeriCred Collections's reply07 Jun 2019, 16:22
Official
Good afternoon Candicejacobs1, thank you for your report. Further to the comments of us that "SUCKS", we have subsequently investigated in this regard. Fortunately our calls are recorded and your claims were found to be unfounded, and untrue. There is no record of a settlement letter request. Be that as it may, your outstanding and overdue account was handed over for collection already in October 2016. To date you have merely made EIGHT (8) payments over a period of 32 months (i.e.2 years and 8 months time.The agent was in no way 'rude' as is being alleged and merely suggested a debit order which will be more convenient for you than the sporadic, irregular payments you make. A debit order agreement is your choice and not compulsory. We also note that you have skipped payment for a total of 18 months since 2017, the last payment evident on your account is 4 months ago in February. It will thus be in your own interest to conclude payment arrangements as a matter of urgency and strictly adhere by making regular monthly payments to your account. Thank you. VeriCred Collections (Pty) Ltd