1 reviews | Active since Jan 2024
VERICRED SOLUTION WORST BAD *********** PEOPLE EVER
WORST BAD SERVICE EVER... *********** STAFF EVER INCLUDING THEIR BRANCH MANAGER RODNEY.
I made arrangements with them regarding the account was handed over to them. Thursday the 11th i requested a payment plan which Xoliswa the lady i spoke with gave me assurance that i will get in my email in a second after we finished and line dropped, but that never happened. I kept calling and her avoiding me with lame excuses that she is on lunch, on a call that she will get back to me, was sent from post to pillar that eventually she picked up my call.
The call escalated to me asking for her team leader, and i was transferred to rodney the branch manager who himself was useless as ever. Rodney the branch manager assured me that he was going to take the matter TO their IT and will get to me and this was the 12 of Jan 2024 to date no communication from them.
I called again multiple times today the 16th of Jan and the lady named Nobble told me Xoliswa and rodney are both on leave, UNBELIEVABLE. FOR A BRANCH MANAGER TO GO LEAVE WITHOUT HANDING OVER THIS ISSUE TO WHOEVER IS STANDING ON HIS ROLE TO ATTEND AND AGAIN NOT GIVING FEEDBACK TO CLIENT IN DUE TIME. Noble gave an email to write to and request the plan after i refused to be transferred to George Branch as was not sure if i will be assisted OR NOT AND SHE CUT THE CALL, if they using the same system how on earth will they pull the payment plan and give it to me when they failed??? I sent an email to *** AND NO REPLY ANSWER UNTILL NOW.
Rodney gave me Ferdi's email address with passion knowing i will not get an answer as i wrote to him/her but not reply.
While on the review Pulane called me, as she states that she got my request and she guarantee's 100% that i will receive the p/p by tomorrow (17th of Jan) well Pulane gave me a 100% guarantee.
Our investigations concluded that your outstanding and overdue account was handed over for collection in December already due to non-payment by you. Please take cognisance that the required settlement letter was requested as advised by the staff member concerned. However, due to a system error, said letter was not generated. That was however today rectified as it was again requested and as duly advised to by our agent, you will receive the letter by the latest on 17/01/2024.
We can understand the urgency for the letter now as you need to register for the ensuing year and because your account was handed to a debt collector, the institution requires actual proof of settlement or at least that you have made repayment arrangements.
We apologise for any inconvenience caused in this regard.
Kind regards.
Our investigations concluded that your outstanding and overdue account was handed over for collection in December already due to non-payment by you. Please take cognisance that the required settlement letter was requested as advised by the staff member concerned. However, due to a system error, said letter was not generated. That was however today rectified as it was again requested and as duly advised to by our agent, you will receive the letter by the latest on 17/01/2024.
We can understand the urgency for the letter now as you need to register for the ensuing year and because your account was handed to a debt collector, the institution requires actual proof of settlement or at least that you have made repayment arrangements.
We apologise for any inconvenience caused in this regard.
Kind regards.