Vericred - Serious attitude problems

Vericred has the most disrespectful and un helpful employees that I have ever encountered in my life. They are quick to phone you for money, but what I cannot understand is, my medical aid covers everything within the hospital, so the dr. should have been covered. If the dr. was not paid through the medical aid - I then want to know why and I need the paper trail between Vericred and the Dr. where they have requested this to be paid. When asking Vericred for it, they always say that they have sent it through, when in fact, I am still waiting.

They phone daily and every time I ask them for the paperwork they tend to get mad and disrespectful towards me. Today a lady phoned me and after I asked her for this she just said, " just pay the account" and slammed the phoned down in my ear.

Totally disrespectful and disgusting. I have just about had enough.