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ettienne E
1 reviews | Active since Jan 2017
26 Feb 2020, 14:47
Vericred ripping people off with unjust fees for emails and calls
23 rand for an email sent to me, for me to view a statement for an account i wasnt aware of???? What a *******!!!!!!! 23 rand for a phone call from a landline, lasting 5 minutes today - 23 rand! What the hell!!!!!!!
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Replies (3)
VeriCred Collections's replyOfficial
26 Feb 2020, 17:28Good day ETTIENNE L, thank you for your report. However, contrary to your comments, we can assure you that there is no "unjust fees" nor are you been ********** as being alleged. Please take cognisance of the fact that VeriCred is registered with the Council for Debt Collectors and as such our charges are strictly in accordance with laid down regulations as stipulated in the Debt Collectors Act, 114 of 1998. There will thus naturally be charges once an outstanding account is handed over for collection. Please refer to the Council's website to view the relevant charges by a debt collector: www.cfdc.org.za. These charges exclude VAT. Regards,VeriCred Collections (Pty) Ltd
VeriCred Collections's reply26 Feb 2020, 17:28
Official
Good day ETTIENNE L, thank you for your report. However, contrary to your comments, we can assure you that there is no "unjust fees" nor are you been ********** as being alleged. Please take cognisance of the fact that VeriCred is registered with the Council for Debt Collectors and as such our charges are strictly in accordance with laid down regulations as stipulated in the Debt Collectors Act, 114 of 1998. There will thus naturally be charges once an outstanding account is handed over for collection. Please refer to the Council's website to view the relevant charges by a debt collector: www.cfdc.org.za. These charges exclude VAT. Regards,VeriCred Collections (Pty) Ltd
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ettienne E's updateReviewer Update
26 Feb 2020, 18:04So you call 23 rand for an email just?
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ettienne E's update26 Feb 2020, 18:04
Reviewer Update
So you call 23 rand for an email just?
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ettienne E's updateReviewer Update
26 Feb 2020, 18:20As of June 7, a debt collector can charge you the following fees (which must not exceed R814 or the capital amount of your debt – whichever is the lesser):
* R17 for every fax, email, letter or registered letter of demand (excluding registration costs).
* R17 for every necessary phone call that is not a consultation. Cornelius says a consultation is a process where the two parties discuss the issue and come to some kind of agreement. A “necessary phone call” would be a call to demand a sum of money.
* R2.20 for every electronic communication (other than fax or email) – up to 10 a month.
* R17 for other “necessary expenses” not specifically provided for. Cornelius says this is for any expense that the debt collector has incurred that is not set out in the annexure to the Act. It would be for expenses such as bank charges for cash payments made by the debtor.
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ettienne E's update26 Feb 2020, 18:20
Reviewer Update
As of June 7, a debt collector can charge you the following fees (which must not exceed R814 or the capital amount of your debt – whichever is the lesser):
* R17 for every fax, email, letter or registered letter of demand (excluding registration costs).
* R17 for every necessary phone call that is not a consultation. Cornelius says a consultation is a process where the two parties discuss the issue and come to some kind of agreement. A “necessary phone call” would be a call to demand a sum of money.
* R2.20 for every electronic communication (other than fax or email) – up to 10 a month.
* R17 for other “necessary expenses” not specifically provided for. Cornelius says this is for any expense that the debt collector has incurred that is not set out in the annexure to the Act. It would be for expenses such as bank charges for cash payments made by the debtor.