1 reviews | Active since May 2015
Vericred not making any notes of previous calls to me and harassing for an account that is not due.
Vericred collections has failed to make any notes or recordings of any phone call they have made to me for over a year.
They have been contacting me for an MTN account that I cancelled long before they contacted me.
Each time one of the Vericred collectors contact me I explain that I did cancel the account and the account was up to date when I cancelled and that they had no reason to call me. I asked that they check back with their client (MTN) to confirm and refer back to me. No one ever calls back to say they have spoken to MTN.
They just keep calling me with the same speech everytime.
This is ridiculous service and now becoming harassment. I even asked the collector that called me today to confirm if there are any notes of any of the past calls to me and he confirmed that there are no notes.
So everytime I explain where I am in the right and they should not call they just ignore and put my file on hold until someone else eventually decides to call me for incorrect reasons.
Please note that contrary to your comments, your overdue account was handed over +-7 months ago and as such not '.....over a year' as you claim. It is further evident that you claim you do not owe them yet it seems that you have never queried it directly with them, i.e. your service provider.
Be that as it may, your overdue account was handed over by them due to being outstanding. We have in the interim loaded a 'hold' on the account and the allegations will be taken up with them. We will revert in due course upon clarity and feedback received from our client.
Please note that contrary to your comments, your overdue account was handed over +-7 months ago and as such not '.....over a year' as you claim. It is further evident that you claim you do not owe them yet it seems that you have never queried it directly with them, i.e. your service provider.
Be that as it may, your overdue account was handed over by them due to being outstanding. We have in the interim loaded a 'hold' on the account and the allegations will be taken up with them. We will revert in due course upon clarity and feedback received from our client.
You have still not not commented on the fact that none of your workers have made any notes of any communications with me as confirmed by the last gentleman that contacted me.
Please also note that I have explained the exact same thing to each MTN consultant that has contacted me and on several occasions asked that they send me a breakdown of how they have calculated any money due (only thing I get is the same statement I always get with no breakdown) to them and also advise them to check in with the Jeffreys bay branch where I went to cancel my account.
MTN and Vericred after all the discussions always say the same thing, they will check into it and get back to me.
So as you claim for +-7months that it has been with you, no one has come back to me with what I have asked and it is always the same thing every time you call.
Only thing that happens is that I get called again as if it is the first time call.
You have still not not commented on the fact that none of your workers have made any notes of any communications with me as confirmed by the last gentleman that contacted me.
Please also note that I have explained the exact same thing to each MTN consultant that has contacted me and on several occasions asked that they send me a breakdown of how they have calculated any money due (only thing I get is the same statement I always get with no breakdown) to them and also advise them to check in with the Jeffreys bay branch where I went to cancel my account.
MTN and Vericred after all the discussions always say the same thing, they will check into it and get back to me.
So as you claim for +-7months that it has been with you, no one has come back to me with what I have asked and it is always the same thing every time you call.
Only thing that happens is that I get called again as if it is the first time call.