1 reviews | Active since Nov 2017
VERICRED NON-DELIVERY
Very quick to take money. Extremely slow to make a redeeming repayment for incorrect over-payment.
I was billed by Netcare Milpark following an operation and a non-payment by my gap cover to cover the amount of R161.51
I subsequently payed the amount to Vericred on 22 June 2021
I also mistakenly made a payment of R2318.00 to Vericred directly at the same time as I was busy banking and did not change the recipient. My bank (ABSA) informed me that I would have contact VERICRED directly as all transactions to them (ie. payment to a 3rd party such as VERICRED) could not be stopped or reversed and that VERICRED would need to reimburse the overpaid funds to me.
I contacted VERICRED (now on 3 occassions) and spoke to a lady named Mercia, at Tel No ***, who assured me that the funds would be returned and that the necessary admin work would also be completed from their side. However this has not taken place and I am of the opinion that this action is beyond unacceptable.
It would seem that VERICRED is extremely slow or non-committal on redeeming action regarding over-payments or refunds. This must be noted and the company addressed by the greater community of businesses.
Our records reflect that the relevant refund forms were sent to you d/d 13/08/2021, however, the email address as received from our client with the handover differs from the one used by you on this forum. Under the circumstances we have arranged to re-sent today. Once the required forms are completed and returned by yo will the refund process be attended to as a matter of urgency by our financial department and the monies will be duly paid over to you.
Kindly accept our sincere apologies for the delay in this regard.
Kind regards.
Our records reflect that the relevant refund forms were sent to you d/d 13/08/2021, however, the email address as received from our client with the handover differs from the one used by you on this forum. Under the circumstances we have arranged to re-sent today. Once the required forms are completed and returned by yo will the refund process be attended to as a matter of urgency by our financial department and the monies will be duly paid over to you.
Kindly accept our sincere apologies for the delay in this regard.
Kind regards.