1 reviews | Active since May 2017
VeriCred just like mtn is shrugging shoulders
On the 29th September, I was adviced that I was handed over to Vericred for none payment - even though it was mtn fault because the billed me incorrectly from the start, it took month to sort out the credit that was supposed to be passed another months to short out the actual contract payment. Once all of this was sorted out I started making payments. Every time I made a payment whitch included the current month and arears which mtn agreed upon I send the proof of payment to them. With Septembers payment MTN then informed me that I'm handed over to Vericred for collections?! No one from there office has contact me via phone or email!!? I then phone that company and they advice me that I'm in arears for over R14 000,00 which is more than the original contract amount??? Then they proceed to tell me that the last payment they received was on April?? So where is the last 5 months payments I made to this account??? I've contacted mtn daily with no response?? VeriCred said that they will be in touch-and yet no feedback??
We hereby formally place on record that you are not the account holder as the ID number provided by you on this forum is not in the name of a 'LIZELLE V' and neither is any of the information provided by you linked to any account that was handed over, i.e. as the email address is in your name but not the ID number as well as contavt number.
There is no indication whatsoever that the proof of payment(s) that you allege were paid at MTN were ever forwarded in order to investigate with our client. We get regular payments from our client to have accounts updated accordingly.
Please take cognisance that the rightful account holder will be contacted in due course as a matter of urgency to request the relevant proof of payment(s) that were paid to the account as is being claimed.
Regards.
We hereby formally place on record that you are not the account holder as the ID number provided by you on this forum is not in the name of a 'LIZELLE V' and neither is any of the information provided by you linked to any account that was handed over, i.e. as the email address is in your name but not the ID number as well as contavt number.
There is no indication whatsoever that the proof of payment(s) that you allege were paid at MTN were ever forwarded in order to investigate with our client. We get regular payments from our client to have accounts updated accordingly.
Please take cognisance that the rightful account holder will be contacted in due course as a matter of urgency to request the relevant proof of payment(s) that were paid to the account as is being claimed.
Regards.
The account was put on hold and feedback will be provided to the rightful account holder.
The account was put on hold and feedback will be provided to the rightful account holder.