1 reviews | Active since Jan 2020
Vericred INCOMPETENCE
Just wanted to let everyone know the incompetence and lack of typing s****s costed me and extra R167.29 on your so called fees. The account was handed over (which I never even received from Pathcare for starters but that is not the issue here) and I was informed via sms 18.02.2019 I then paid it on the 19.02.2019 after I contacted Pathcare directly as Vericred said they sent me the statement (WHICH I NEVER RECEIVED) they then sms'ed on the 02.04.2019 again stating I still owe money. I asked again to mail me and my husband the account as we do not even know where to deposit the money or what the amount is. Never received the email. SMS's continued and shouting matches on the the phone happened a few times. On the 21.01.2020 my husband AND I spoke to someone giving AGAIN the email addresses of us both and THEN FINALLY someone with more than one brain cell managed to correctly take down and type our email addresses. I now paid the whole amount but because of incompetence of various personnel at Vericred I had to pay and extra R176.29 for sms's and emails and consultations sent after the 28.02.2019. I think this amount must be paid back to me as I cannot pay for someone else incompetence. Looks to me as if the 30% pass rate is taking its toll.
- Hello LIESEL N, thank you for youtr report. Further to your comments, please take cognisance that your overdue account was handed over by our client to collect on their behalf. Pathcare send out regular statements prior to handover and the Med Aid also advises their members which service dates were paid or not. Be that as it may, you paid the handover portion and the outstanding balance was in respect of the legal collection fees accrued, for which you are liable, in terms of the Debt Collectors Act, 114 of 1998 and as such not 'so called fees'. You have subsequently duly paid these fees, any dispute or problems needed to have been taken up with Management prior to effecting paymen to be investigated accordingly. The account in question was subsequently paid and settled in full, and as such no monies to be reimbursed to yourself as it was in connection with the outstanding costs and was not paid in error. Kind regards,
- Hello LIESEL N, thank you for youtr report. Further to your comments, please take cognisance that your overdue account was handed over by our client to collect on their behalf. Pathcare send out regular statements prior to handover and the Med Aid also advises their members which service dates were paid or not. Be that as it may, you paid the handover portion and the outstanding balance was in respect of the legal collection fees accrued, for which you are liable, in terms of the Debt Collectors Act, 114 of 1998 and as such not 'so called fees'. You have subsequently duly paid these fees, any dispute or problems needed to have been taken up with Management prior to effecting paymen to be investigated accordingly. The account in question was subsequently paid and settled in full, and as such no monies to be reimbursed to yourself as it was in connection with the outstanding costs and was not paid in error. Kind regards,