Vericred has worst customer service.

I am rather irritated by Vericred, after realizing that their charges are ridiculous I decided to settle one of the two accounts that are currently with them. Initially the amount I owed was around R680 but I have paid these people almost R1000 because of their unrealistic charges. I decided to settle the account, after doing this I called to find out if I was gonna receive a settlement letter but the lady who answered said no I won’t, is not in my rights to receive a letter confirming if indeed the account has been settled? With that being said she further went to say I should call after lockdown (at this point no one is certain when that will be) and they still went on to debit me R220 for the account that I paid R275.20 (as per their statement) to settle. They are honestly the worst people to deal with.