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Lourens E
1 reviews | Active since Mar 2015
30 Jan 2021, 09:56
Vericred Dishonest Harassers
Vericred keeps on harassing me with messages and phone calls with regards to my Paarl hospital account which has been paid months ago. My wife send them proof of payment several times, but they do not reply. The only person rep**** seems to be the supervisor instructing the subordinate to fix, but nothing happens. They are dishonest harassers, and i will lay a harassment complaint against them if this does not stop.
Helpful (0)
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Replies (3)
VeriCred Collections's replyOfficial
02 Feb 2021, 14:25Good day Lourens, thank you for your report. Please take cognisance that contrary to your comments, we can assure you VeriCred is by no means 'dishonest' as is being claimed. The fact of the matter is that your overdue hospital account was handed over for collection in April 2020. Further to your report, please note that the hospital have duly confirmed that the account in question was settled with them seven months later in November 2020 and that they have omitted to advise us accordingly. As a result the account has now been finalised. We hereby confirm that the relevant supervisor contacted you in this regard on 01/02/2021. Kind regards.
VeriCred Collections's reply02 Feb 2021, 14:25
Official
Good day Lourens, thank you for your report. Please take cognisance that contrary to your comments, we can assure you VeriCred is by no means 'dishonest' as is being claimed. The fact of the matter is that your overdue hospital account was handed over for collection in April 2020. Further to your report, please note that the hospital have duly confirmed that the account in question was settled with them seven months later in November 2020 and that they have omitted to advise us accordingly. As a result the account has now been finalised. We hereby confirm that the relevant supervisor contacted you in this regard on 01/02/2021. Kind regards.
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Lourens E's updateReviewer Update
03 Feb 2021, 21:06Kindly provide proof of your supervisor reply that the matter was resolved. There were several emails send. Your supervisor only forwarded it to the next person to assist, but they never did; this after several mails. Please forward me the email where your supervisor confirmed as such, and I will give you the stars you deserve.
LE
Lourens E's update03 Feb 2021, 21:06
Reviewer Update
Kindly provide proof of your supervisor reply that the matter was resolved. There were several emails send. Your supervisor only forwarded it to the next person to assist, but they never did; this after several mails. Please forward me the email where your supervisor confirmed as such, and I will give you the stars you deserve.
LE
Lourens E's updateReviewer Update
03 Feb 2021, 21:10PLEASE NOTE: the hospital never contacted me to pay the account. They used the wrong email address to contact me, which were not my fault. The mistake was theirs to hand over my account to you. When we received your first sms, my wife contacted you and asked for an invoice, when you couldn't provide the invoice, we contacted the hospital, and they provided us with the invoice, and we paid.
LE
Lourens E's update03 Feb 2021, 21:10
Reviewer Update
PLEASE NOTE: the hospital never contacted me to pay the account. They used the wrong email address to contact me, which were not my fault. The mistake was theirs to hand over my account to you. When we received your first sms, my wife contacted you and asked for an invoice, when you couldn't provide the invoice, we contacted the hospital, and they provided us with the invoice, and we paid.