VERICRED, AMPATH & DISCOVERY MEDICAL AID'S GREED

Let me register my displeasure at the way this organisation handles business. I had the displeasure of being reported by AMPATH LABORATORIES over a non-payment that my Medical Aid with DISCOVERY did not pay. As I was trying trying to sort out my payments and mind you I had done three COVID-19 tests with AMPATH LABORATORIES of which one was a travel certificate which required me to pay cash out of my own pocket because AMPATH use that system. I did not mind as I would get a refund for my claims with with DISCOVERY (the refund which i never got even after submitting my claims on time), AMPATH reported me to VERICRED for non-payment and the amount started to accrue from R850 to R1009.35. I got bombard with SMSes to pay up and phone calls. I made the payment on Friday the 25/06/2021 and sent an email of proof of payment. I never got an acknowledgement email and to my surprise on Saturday the 26/06/2021, i got an SMS with an accrued amount of R 1013.30. My weekend ruined and i could not wait for Monday! Monday, 28/06/2021, I called VERICRED and asked why i got an SMS with an accrued amount and why I never got an acknowledgement email for my payment. After an apology, I requested them to send me a proof that my debt was settled and the correct amount recorded. I am still waiting and i give them until today. It is amazing how these people will bombard your phone when they want their money but a simple acknowledgement even an automated one would be appreciated. In short all these three organisations, VERICRED, AMPATH and DISCOVERY showed the kind of greed we are seeing in this day and age of COVID-19. I am really considering leaving DISCOVERY for another Medical Aid company.