SS
Sabelo S
1 reviews | Active since May 2016
29 Jul 2020, 07:14
Vericred account dispute
Vericred has been debiting my account on behalf of Exact (Account number ***) on a monthly basis, but they have not been updating my records on Clear Score. Due to Vericred negligence, my credit report score has dropped drastically and this account is showing missed payments since 2018 until July 2020 but I have been paying. I have logged a complaint with Vericred, but they dont respond to my emails.
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VeriCred Collections's replyOfficial
05 Aug 2020, 09:45Good day SABELO S, thank you for your report. You were blacklisted by Exact prior to handover. Although your account is since paid up, please take note of the debit order policy that a clearance letter/paid up letter can only be issued 45 days after last debit order date of 27/06/2020 to to ***** etc. As a result we have diarised to issue and forward the letter to you on Tuesday 11/08/2020 to present to Exact to have your details updated accordingly on the relevant credit bureaux. The letter will be forwarded to the mail address as stipulated by you in this report.Kind regards, Vericred Collections
VeriCred Collections's reply05 Aug 2020, 09:45
Official
Good day SABELO S, thank you for your report. You were blacklisted by Exact prior to handover. Although your account is since paid up, please take note of the debit order policy that a clearance letter/paid up letter can only be issued 45 days after last debit order date of 27/06/2020 to to ***** etc. As a result we have diarised to issue and forward the letter to you on Tuesday 11/08/2020 to present to Exact to have your details updated accordingly on the relevant credit bureaux. The letter will be forwarded to the mail address as stipulated by you in this report.Kind regards, Vericred Collections