CS
Cristelle S

1 reviews | Active since Sept 2015

18 Apr 2023, 20:30

VERICRED=*******

I have a outstanding Ampath account, I went through financial hardship and was unable to pay, regardless of my plees, it was handed over to Vericred, this has been the worst experience of my life. This company is a bunch of *******!!! I made a payment arrangement with them, and I honour my payment, even pay more if I can, but I keep on recieving emails from them and get charged R24 for a mail to say I paid, for f sakes, YES I know I paid, I performed the transaction and see my hard earned money go to *******, just stop sending me stuff if I pay you! I also get charged for transfer fees every single time, JUST STOP TAKING MONEY FROM PEOPLE WHO ALREADY STRUGGLE TO PAY AND STAY AFLOAT. If I knew where to report you I would, but like many South Africans who struggle, you are just another ******* bunch of idiots who get away with ******!!!!!

0
Replies (2)
VeriCred Collections
VeriCred Collections's reply19 Apr 2023, 09:44
Official
Hello CHRISTEL S****, thank you for your review. 
Please note that we are not insensitive and can understand as a lot of people are struggling at present. However, because you did not pay the service provider, i.e. our client, they handed the account over and instructed us to collect on their behalf. Our records reflect that your overdue account was handed over on 24/11/2021 and the first payment commenced some 14 months later on 20/03/2023.
Because you are handed to a debt collector, the collection processes will follow until the account in question is settled in full, inclusive of the legal collection fees accrued. 
There are naturally fees and costs involved which we are obliged to charge in terms of the Debt Collectors Act, 114 of 1998. Please note that VeriCred is registered with the Council for Debt Collectors and our charges are strictly in adherence to legislation, please refer to the Council's website for the applicable charges by a debt collector: www.cfdc.org.za.
Regards.
CS
Cristelle S's update22 Apr 2023, 12:12
Reviewer Update
@Vericred,how is it legal for you to post any information about my account in your response? You just proved my point and I will be in contact with my lawyer. I was complaining about the unneccessary charges, like R24 for a unnecessary mail to let me know I paid,which I explained, I already knew, because I paid you, or R35 for a phonecall which by the way rings once then drops the call, I never picked up, why am I being charged.
I paid my account when I was in a position to do so, but at the rate you keep on adding these ridiculous costs I will never get out of this dept, that was the core of my complaint.