1 reviews | Active since Mar 2009
VERI-QUICK TO CHARGE - VERI-BAD SERVICE!!!
Completely paid up my account, including the ridiculous R20's everytime they looked in the general direction of a phone. Emailed proof of payment - still waiting for my paid up letter - for which I also paid. Do these people not a have a conscience??? Have they never ran into financial difficulty - and then instead of going through a long court process - recover their monies - but still come with long stories about systems updating??? WHAT WAS THE PROOF OF PAYMENT FOR THEN???? Absolute incompetence in this country just reaches new heights daily. Viva RSA.
Good day Micky, thank you for your report. Further to the comments and allegations, VeriCred are entitled and obliged to charge in the collection processes. Your outstanding overdue account was handed over for collection whereby our client instructed us to collect the monies on their behalf. Kindly take cognisance of the fact that our charges are strictly in accordance with the laid down procedures as stipulated in the Debt Collectors Act, 114 of 1998. VeriCred is registered with the Council for Debt Collectors as well as the Association of Debt Recovery Agents (ADRA). All the relevant charges by a debt collector is on the Council's website for your perusal: www.cfdc.org.za. Irrespective if you forward a proof of payment, the actual payment has to reflect in the account first prior to the clearance letter (paid up letter )can be sent out. Be that as it may, the letter was sent out to yourself on Monday 04/09/2017 at 10H47 AM. However, upon investigation it was established that the agent used the incorrect email address and we have again today forwarded said letter to you. The matter was taken up with the Supervisor to exercise care in future and double check the relevant details. Under the circumstances we apologise for the inconvenience caused in this regard. Regards, VeriCred Collections (Pty) Ltd
Good day Micky, thank you for your report. Further to the comments and allegations, VeriCred are entitled and obliged to charge in the collection processes. Your outstanding overdue account was handed over for collection whereby our client instructed us to collect the monies on their behalf. Kindly take cognisance of the fact that our charges are strictly in accordance with the laid down procedures as stipulated in the Debt Collectors Act, 114 of 1998. VeriCred is registered with the Council for Debt Collectors as well as the Association of Debt Recovery Agents (ADRA). All the relevant charges by a debt collector is on the Council's website for your perusal: www.cfdc.org.za. Irrespective if you forward a proof of payment, the actual payment has to reflect in the account first prior to the clearance letter (paid up letter )can be sent out. Be that as it may, the letter was sent out to yourself on Monday 04/09/2017 at 10H47 AM. However, upon investigation it was established that the agent used the incorrect email address and we have again today forwarded said letter to you. The matter was taken up with the Supervisor to exercise care in future and double check the relevant details. Under the circumstances we apologise for the inconvenience caused in this regard. Regards, VeriCred Collections (Pty) Ltd