BC
Boris C
1 reviews | Active since Jan 2016
11 Aug 2021, 16:13
Veri-poor service delivery
I rep**** to your defensive response yesterday and have received no actual response, as per usual:
Firstly, it is incorrect to state that you have tried to call me on the number that I have listed here. I was called once, and that was months ago. Secondly, I sent a few emails to Lebo last week, and there is still no reply to the email that was sent on Friday and no actual reading of the email that was sent prior to that email. Perhaps consider reading the email communication thoroughly so that a resolution can be found. If a supervisor can call me tomorrow, then we can find resolution to a matter that should have been sorted out months ago.
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VeriCred Collections's replyOfficial
13 Aug 2021, 10:35Hello BORIS CIRIC, we refer to your report.
The agent in question has duly forwarded the outstanding account on 06/082021 with the relevant banking details. As mentioned, the account was already handed over seven (7) months ago in JANUARY 2021 with no payment to date for services rendered to yourself as the patient. It is however clear from your correspondences that you have a problem with the medical aid and why they did not settle your account. The fact of the matter remains that it was not paid and handed over for collection by our client who instructed us to collect on their behalf.
Be that as it may,the agent will forward you the relevant details again today for you to settle your outstanding and overdue account. We have agreed on an exemplary basis to waive the legal collection fees as a gesture of goodwill and you are only to pay the handover portion for our client Ampath.
Please take cognisance that should you not settle the account handover portion soonest, you will be held liable for the full outstanding amount, including the collection fees accrued and any further costs to be incurred until such time that the account in question is paid in full.
Kind regards.
The agent in question has duly forwarded the outstanding account on 06/082021 with the relevant banking details. As mentioned, the account was already handed over seven (7) months ago in JANUARY 2021 with no payment to date for services rendered to yourself as the patient. It is however clear from your correspondences that you have a problem with the medical aid and why they did not settle your account. The fact of the matter remains that it was not paid and handed over for collection by our client who instructed us to collect on their behalf.
Be that as it may,the agent will forward you the relevant details again today for you to settle your outstanding and overdue account. We have agreed on an exemplary basis to waive the legal collection fees as a gesture of goodwill and you are only to pay the handover portion for our client Ampath.
Please take cognisance that should you not settle the account handover portion soonest, you will be held liable for the full outstanding amount, including the collection fees accrued and any further costs to be incurred until such time that the account in question is paid in full.
Kind regards.
VeriCred Collections's reply13 Aug 2021, 10:35
Official
Hello BORIS CIRIC, we refer to your report.
The agent in question has duly forwarded the outstanding account on 06/082021 with the relevant banking details. As mentioned, the account was already handed over seven (7) months ago in JANUARY 2021 with no payment to date for services rendered to yourself as the patient. It is however clear from your correspondences that you have a problem with the medical aid and why they did not settle your account. The fact of the matter remains that it was not paid and handed over for collection by our client who instructed us to collect on their behalf.
Be that as it may,the agent will forward you the relevant details again today for you to settle your outstanding and overdue account. We have agreed on an exemplary basis to waive the legal collection fees as a gesture of goodwill and you are only to pay the handover portion for our client Ampath.
Please take cognisance that should you not settle the account handover portion soonest, you will be held liable for the full outstanding amount, including the collection fees accrued and any further costs to be incurred until such time that the account in question is paid in full.
Kind regards.
The agent in question has duly forwarded the outstanding account on 06/082021 with the relevant banking details. As mentioned, the account was already handed over seven (7) months ago in JANUARY 2021 with no payment to date for services rendered to yourself as the patient. It is however clear from your correspondences that you have a problem with the medical aid and why they did not settle your account. The fact of the matter remains that it was not paid and handed over for collection by our client who instructed us to collect on their behalf.
Be that as it may,the agent will forward you the relevant details again today for you to settle your outstanding and overdue account. We have agreed on an exemplary basis to waive the legal collection fees as a gesture of goodwill and you are only to pay the handover portion for our client Ampath.
Please take cognisance that should you not settle the account handover portion soonest, you will be held liable for the full outstanding amount, including the collection fees accrued and any further costs to be incurred until such time that the account in question is paid in full.
Kind regards.