Veri credit lack of service

I have been trying to sort out an account with Veri Credit for almost a year now. I'm dealing with a lady Irene Kwele - in the Potch Branch.

This account I'm willing to pay as it was for a medical account that they didn't submit to the medical aid and then I had to pay, however i asked them to meet me halfway and I'll pay the capital if they can wave some of the cost.

she keeps saying shell get back to me then, she was going to give a discount but never sends the statement. I also asked queried why there are duplicate cost on my account for the same day - nobody get back to me.

they want to blacklist the account - and i want to pay the account.