Urgent: CPA Complaint – Faulty Iron Purchased at Verimark Cascades (No

Urgent: CPA Complaint – Faulty Iron Purchased at Verimark Cascades (No Resolution)

Dear Verimark Customer Service,

I am writing to formally lodge a complaint regarding a faulty iron purchased from your Verimark Cascades (Pietermaritzburg) store in August 2024.

The iron stopped working properly in February 2025 and, following your instruction, I returned it to the store and received a repair ticket. After some time, I was told the iron was ready for collection. However, when I collected it, I found two cracks on the unit.

I reported this immediately and was told to send photos, which I did on 5 June 2025. I was then asked to return the iron again. Since then, I have received no communication or update.

This situation has now gone on for months, and the issue remains unresolved.

Under the Consumer Protection Act (CPA), because the product failed within 6 months and the repair returned the product in a worse condition, I am legally entitled to a replacement or refund.

I am requesting that this matter be resolved within 7 days by either:

Providing a replacement iron, or

Processing a full refund.

Please confirm receipt of this email and advise on

Regards, Nomfuneko Khumalo