************ debt collectors
<p>The debt collectors sent a statement of outstanding amount only to add additional fees without communicating thus increasing the principal debt amount to the unknowing debtor.</p>
Good day, your allegations are not substantiated by any form of proof as you claim incorrect charges yet you do not specify or give any relevant details. We however did a search on your contact details to trace the account in question. Be that as it may, according to our records you have never mentioned any problems or voiced your concerns to the agent, nor requested to speak to a manager in this regard. We have however scrutinised the account and, contrary to your statements, found proof of every sms charge, emails sent to you etc. Please take cognisance of the fact that VeriCred Collections (Pty) Ltd is registered with the Council for Debt Collectors as well as the Association of Debt Recovery Agents (ADRA) and as a result our charges are strictly in accordance with the laid down procedures as stipulated in the Debt Collectors Act, 114 of 1998. Kindly fami****ise yourself with the applicable charges of a debt collector which is evident on the Council's website for your perusal: www.cfdc.org.za. These charges exclude VAT of 14%. In addition, also take note of the 10% 'receipting fee' charge on all payments being effected. The said receipting fee charges prove to be the bulk of the charges accrued on your account. It is thus evident that we are not "************ debt collectors" as is being claimed.
Regards,
VeriCred Collections (Pty) Ltd.
Good day, your allegations are not substantiated by any form of proof as you claim incorrect charges yet you do not specify or give any relevant details. We however did a search on your contact details to trace the account in question. Be that as it may, according to our records you have never mentioned any problems or voiced your concerns to the agent, nor requested to speak to a manager in this regard. We have however scrutinised the account and, contrary to your statements, found proof of every sms charge, emails sent to you etc. Please take cognisance of the fact that VeriCred Collections (Pty) Ltd is registered with the Council for Debt Collectors as well as the Association of Debt Recovery Agents (ADRA) and as a result our charges are strictly in accordance with the laid down procedures as stipulated in the Debt Collectors Act, 114 of 1998. Kindly fami****ise yourself with the applicable charges of a debt collector which is evident on the Council's website for your perusal: www.cfdc.org.za. These charges exclude VAT of 14%. In addition, also take note of the 10% 'receipting fee' charge on all payments being effected. The said receipting fee charges prove to be the bulk of the charges accrued on your account. It is thus evident that we are not "************ debt collectors" as is being claimed.
Regards,
VeriCred Collections (Pty) Ltd.
Good day,
Thank you for the response it is far greater than that given by your agent this monring, if you check the call log once again you should be able to find that I did in fact call in with a complaint to which your agent called back.
Now to take you through my complaint in a greater level of detail. The primary amount for the debt seems to have grown from the statement I received in October. Once I called the agent she intermated about lawyer fees and was sheepish about the fact that these were added after the agreed repayment plan. Secondly I asked for a statement of outstanding balance which would expressely state the line item of the "lawyer fees" which I again did not find.
So in conclusion this platform does not have a space where I can upload a recorded telephonic conversation and even so it would be speculative at best. Do go look into the call records this morning and look through your emails where I have asked for the line item billing to reflect the additional cost and come back to me with the similar brazen answer you have just given me.
Eager for you informed response...
Good day,
Thank you for the response it is far greater than that given by your agent this monring, if you check the call log once again you should be able to find that I did in fact call in with a complaint to which your agent called back.
Now to take you through my complaint in a greater level of detail. The primary amount for the debt seems to have grown from the statement I received in October. Once I called the agent she intermated about lawyer fees and was sheepish about the fact that these were added after the agreed repayment plan. Secondly I asked for a statement of outstanding balance which would expressely state the line item of the "lawyer fees" which I again did not find.
So in conclusion this platform does not have a space where I can upload a recorded telephonic conversation and even so it would be speculative at best. Do go look into the call records this morning and look through your emails where I have asked for the line item billing to reflect the additional cost and come back to me with the similar brazen answer you have just given me.
Eager for you informed response...